HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
Making times differ depending on the item, some items take longer to make than others. Please see the individual item listing for details.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes! I ship worldwide.
HOW WILL MY ORDER BE SHIPPED?
- UK - All UK orders are posted with Royal Mail 2nd Class, you will receive your tracking information with your dispatch notification email.
- EUROPE, USA, AUS and the rest of the world - All orders are send standard air mail, this service is not a tracked service and there will be no tracking information. If you wish to have your order tracked then please contact me and I will be happy to arrange tracked shipping for you at an extra cost.
It is the buyers responsibility to provide the correct address, if the address is incorrect then it is the buyers responsibility to re-pay for the postage before I can send the order back out.
ESTIMATED SHIPPING TIMES
- United Kingdom: 1-3 business days
- North America: 5-10 business days
- Europe: 5-7 business days
- Australia, New Zealand and Oceania: 5-10 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
DO YOU OFFER CUSTOMISED ORDERS?
Yes! I am happy to accept custom orders, I can also make all my shop items bigger or smaller depending on your needs. For all custom requests please contact me.
I NEED THE ITEM QUICKER! CAN YOU HELP?
I do my very best to accommodate special delivery requests from my customers! Please contact me and I will do our best to offer next day delivery or put a rush on any custom orders if I can. These may be subject to additional costs.
DO YOU OFFER GIFT WRAPPING?
All items are sent gift wrapped in tissue paper. If you need an item to be sent directly to someone else’s address as a gift, then please provide their address.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.
If you find that the item you want to purchase is out of stock please contact me.
IS MY TRANSACTION SECURE?
Yes, all orders are processed by PAYPAL. For more details see here.
WHAT IS YOUR RETURN AND REFUND POLICY?
Please see the return and refund policy page here.
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)